As I've said on my voice concept for you, This is certainly our house and we want to experience respected and valued inside our property. The simple matter as replacing carpet must enhance a person’s comfort and ease and satisfaction in their dwelling.
Once more, he wasn’t able to finish. He had to return for just a fourth day. Him and his family were being in and out of my household all over again till 8pm when he finally completed. Each and every considered one of as of late, all my animals needed to be locked up in bedrooms a result of the again door being forced to be remaining open up all day long prolonged. The first two times, I couldn’t even use my kitchen or stove for two days and had to order food which i wasn’t ready to buy (I've 6 man or woman familly).The function he did appeared like it had been fantastic, but after a 7 days, the trimming he put down is all peeling up in many locations, and a number of the boards in doorways are previously chipping. After we identified as Empire customer service concerning this a few times, they generally shrugged us off and reported oh well. We obtained a credit history of $seventy five, which is seemingly the most. We ended up incredibly unhappy With all the operate and called to possess a person come out and repair the harm as well as the undesirable installation. We specified 2 times in that call to NOT mail the same dude which was here right before. He was supposed to be here 10am to examine the operate. 2pm rolls all-around, nevertheless no person. We known as to check with where he was, they usually explained to us he was jogging late. We requested who it was, they usually explained it was the exact same male who mounted it. Furious, we instructed them we specified To not mail the same guy who did the perform, cancel that and deliver someone else the following day. They agreed, apologized, mentioned it shouldn’t have happened. The following day rolls close to and guess who demonstrates up at my door? Exactly the same male we told them multiple moments not to mail! We needed to ship him away and phone All over again, for a 3rd time for you to At last get anyone out the next 7 days who was different. He showed up and was basically stunned for the horrible excellent with the get the job done that was completed. He basically checked out the floors and stated “No XXXXXing way…” below his breath. That’s how undesirable it had been. We’re even now waiting now, Just about two months has passed, for him to be able to come back and fix this Awful get the job done. Never ever, ever, ever, at any time, EVER use Empire Today! Their customer service continues to be unhelpful, unapologetic, and wholly incompetent!
We regret to hear that the tile installation didn't satisfy your anticipations. Your satisfaction is important to us, and we’ll be following up along with you shortly to discuss a resolution.
Our mission is to help make stunning new floors straightforward for all of our customers, and we’re let down to listen to regarding your ongoing working experience. We’ll be even more investigating your issues, and we’ll be in connection with you shortly.
I purchased laminate flooring and hardwood for my stairs and hallway. My partner And that i took holiday for getting this mounted. Was certain by salesman It will be accomplished And the way great your service is. So, my spouse And that i cleared every one of the weighty home furniture out of the place, manufactured preparations for our 3 puppies to get out of the home, cleaned all the things in anticipation of our set up this Sat morning. Installers get to deal with and now we've been so thrilled. That’s the END of our pleasure. When they bring in ipieces to verify right flooring, Almost everything is incorrect!!! Hardwoods don’t match whatsoever- stairs are a different color from flooring, transitions A different shade, 1/4 round Yet one more colour.
November 10, 2018 at 1:22 pm We have now employed Empire to carpet rooms in my household in previous several years; our grasp bedroom currently being The newest a person (six/7/18). We got a estimate for two other rooms At the moment that has a intend to do them inside a calendar year from claimed date. We even selected the carpet we wanted to have put in in the living room. The consultant at enough time informed us our quote was excellent for your 12 months. I just lately known as the phone number to the representative product sales business to say we would like to move forward on among the rooms. Nevertheless I remaining three various messages, I did not get a return phone. On my previous call I acquired “voice box full”. I can only assume which the consultant now not works for the corporation. I then called the key number (alternative three) two times and was still left on maintain by both customer representatives for ten minutes right before I hung up.
We’re sorry to hear that the ground is needing mend, and we’d like to further aid you. Please electronic mail your considerations along with you buy info to customersupport@ empire-today.com. We look forward to hearing from you.
Make sure you Get in touch with us at customersupport@ empire-today.com with each your Call and buy details. We sit up for Listening to from you.
June 13, 2018 at 7:08 pm Hi My Identify is Carolyn Hoelle, And that i just planned to Allow you understand how awful your pittsburgh office treats their customers. I had a product sales male arrive at my property and provides me a quotation for carpet for my front room and corridor and laminate for my kitchen area. The gross sales guy confirmed that they'd put in the following Saturday, that I'd probably be the primary because my order was a huge work with both installations, Very well I stayed up all night time finding all of my breakables away from my kitchen and lounge, The installers confirmed up with just the carpet and so I known as Ryan the put in manager And that i instructed him that I wasn't joyful and I shed every day of work and had many of the merchandise from both equally rooms in my bedroom and could not sleep in my bed, He reported he was sorry that they usually they have the laminate completed initial that he created a blunder and if I Allow the installers put in my carpet he would ensure that They are going to be careful to not dirty my new carpet.
We all know delays are aggravating, and we sincerely apologize with the inconvenienced this has caused. We’ll be next up along with you Soon to more explore the completion of your respective installation.
July 19, 2018 at 5:forty three pm I really feel I am just obtaining the run around by empire today and that you have no intention of repairing the challenge your installers didn't do accurately. The trouble is I had vinyl put in at my foyer and the carpet that was hooked up to this you may come to feel the carpet tacks and they harm your toes. I had been explained to which they were sending in excess of somebody today at ten:thirty, I waited all day and didn't hear from them so I called again and was advised he made an effort to get in touch with me but have to have had the incorrect number, the number of my phone empire today gave them?
He expounded about the wonderful warranty on the sample I selected (while Under no circumstances supplying me a warranty in hand). I ought to have bailed then and there, my bad.
After the carpet was put in I felt the main difference within the padding. What she didn't point out was that the new padding was INFERIOR to the padding I'd at present. It felt as if I used to be going for walks on cement. It is apparent while in the photos I took of the ground molding plus the stair molding thehorizontal lines since the carpet was reviews of empire today so much lower.
April 2, 2018 at 1:40 pm I to start with purchased my carpet three weeks in the past in conjunction with my new hardwood floors. The hardwood floors which changed tile in addition to a huge mess is previously performed. Nevertheless, it had been another week until eventually my carpet arrived in, An additional 4 times to schedule install, then on working day of put in, they brought the incorrect carpet!!!! Now, to create matters worse, my carpet just isn't going to be put in right until Thursday this week, and I am able to’t begin to get my property again so as until eventually FRIDAY!